Safeguarding American Workers
Delivering Accessibility and Multilingual Support to Our Workforce
We are a diverse people and the U.S. Equal Employment Opportunity Commission’s (EEOC) mission is critical to equitable work environments across our country. Employers with at least 15 employees are covered by EEOC laws as are most labor unions and employment agencies. This means the vast majority of American workers are impacted by the EEOC and its policies. Every day.
That’s why the EEOC wanted to update their web platform and improve the digital experience to better serve the citizen. This entailed migrating more than 100,000 web pages to a mobile-friendly, accessible, multilingual platform.
Award-winning Platform
The EEOC team won its agency’s highest honor, the Chair’s Excellence Award, for the success of this initiative.
Thanks to the entire team. You did a great job building this entire site and getting us to the point of meeting our goals.
What We Did
Phase2 was the lead agency guiding the modernization of the EEOC.gov platform. We worked seamlessly alongside an integrated team of government employees and contractors to deliver the platform. This initiative had ambitious goals which included:
Deploying on a modern, secure Drupal content management system (CMS)
- Adopting the U.S. Web Design System (USWDS)
- Improving significantly, site search capabilities
- Delivering the right information quickly and easily for users, thereby reducing support time and additional information requests
- Transitioning seamlessly between languages—English to Spanish
- Supporting seven additional languages in the future
Optimized Web Experience
One of the benefits of a Drupal CMS is its baked-in performance features. This meant that several areas of desired upgrades were configured and optimized for immediate implementation. For example, the move to a Symfony-based framework allowed the code for modules to load only when needed as opposed to loading all the code into memory. This resulted in a lower memory footprint which permits the EEOC site to run much faster and provides a superior user experience.
Additional languages, search engine optimization, and KPI tracking are planned to further grow and scale the digital experience to meet the evolving needs of the citizen and the agency.
An Equity-critical Mission
The U.S. Equal Employment Opportunity Commission’s (EEOC) vision is respectful and inclusive workplaces with equal employment opportunities for all. With more than 2,000 staff and 53 offices, the agency endeavors to prevent discrimination before it occurs through outreach, education, and technical assistance programs.
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